Nexusity runs the helpdesk, watches your servers and network, keeps devices patched and secure, and tells you plainly what to fix next. One contract, one monthly bill in ringgit.
Sample feed for illustration. Client names removed.
Staff email, call or WhatsApp us with anything from a locked account to a dead laptop. A named engineer picks it up.
reply ≤ 15 minServers, NAS, firewalls, Wi-Fi and backups are watched around the clock. Most alerts are fixed before anyone notices.
24 / 7Endpoint protection, patching, MFA and email filtering, set up once and checked every month.
patched ≤ 14 daysNew joiners get a ready laptop and accounts on day one. Leavers lose access the same afternoon.
same dayA quarterly review of what is ageing, what is at risk, and what it will cost. Including when the answer is to wait.
every quarterEvery device, licence, password vault, backup and vendor contract. You get the list, even if you don't sign.
Untested backups, shared admin passwords, unpatched machines. The urgent items are done first.
Your staff get one support address and number. We collect access from the previous vendor.
The first monthly report: tickets, response times, risks found and what we did about them.
An IT executive in KL costs around RM 5,000 to 7,000 a month before EPF and SOCSO. When they are on leave, sick or resign, the knowledge leaves with them. One person also can't be an expert in networking, security and Microsoft 365 at once.
Ad-hoc support charges by the visit, so nobody is paid to prevent problems. The backup that silently failed in March is discovered in October, on the day you need it.
For 40 users on the Managed plan, about RM 3,850 a month with SST. Several engineers know your setup, response times are written into the contract, and fewer tickets is how we make our margin.
We would rather spend an afternoon labelling your cables than a weekend restoring your server. Engineering team, Nexusity
Monthly plans have a 3-month minimum. On a 12-month term we waive the RM 1,200 onboarding audit. Either way you can leave with 30 days' notice after the minimum, and we hand back every password and document.
Yes. Managed includes one scheduled visit a month, Complete includes unlimited visits in the Klang Valley. Urgent visits outside your plan are RM 250 per visit within KL and Selangor.
Often it does. We can act as their back-up and second line, take over monitoring and security, and leave them on the work that needs someone in the office.
Monitoring and P1 incidents (a server down, the whole office offline, a security breach) are covered 24/7 on Managed and Complete. Routine requests are handled 8:30 am to 6:30 pm, Monday to Friday.
We set up the technical side: access controls, encryption, backups and breach logging, and give you the documentation. We are not lawyers, so we work alongside your legal adviser on the policy side.
The audit takes about two hours on-site. You keep the findings whether or not you work with us.